{"id":644,"date":"2021-09-30T15:25:00","date_gmt":"2021-09-30T15:25:00","guid":{"rendered":"https:\/\/tenlifestylegroup.com\/?p=644"},"modified":"2025-02-18T11:17:28","modified_gmt":"2025-02-18T11:17:28","slug":"how-to-drive-your-banks-net-promoter-score-performance","status":"publish","type":"post","link":"https:\/\/tenlifestylegroup.com\/2021\/09\/30\/how-to-drive-your-banks-net-promoter-score-performance\/","title":{"rendered":"How to drive your bank\u2019s Net Promoter Score performance"},"content":{"rendered":"\t\t
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The world\u2019s top private and retail banks have found that travel and lifestyle services boost the NPS of their valued customers.<\/p>\n

Members love the personalized touch, and as a result, the service NPS is typically comparable to some of the world\u2019s biggest and most-loved global brands. The service NPS \u2018halo\u2019 effect also lifts the bank\u2019s customers\u2019 NPS with an average of +15 points for the customer cohort that use the service compared to those who don\u2019t.<\/p>\n

We adopt a partnership approach, ensuring a smooth implementation from start to finish. The partnership commercials can be (and often are) linked to the program\u2019s NPS performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead the full case study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The world\u2019s top private and retail banks are leveraging travel and lifestyle services as a customer experience strategy to enhance their NPS. Ten\u2019s concierge services provide high-value customers with personalised access to travel, dining, entertainment, and exclusive offers, leading to greater engagement and retention. <\/p>\n","protected":false},"author":1,"featured_media":981,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[24,19],"tags":[],"class_list":["post-644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-proposition"],"yoast_head":"\nHow to drive your bank\u2019s Net Promoter Score performance - Ten Lifestyle Group<\/title>\n<meta name=\"description\" content=\"The world\u2019s top private and retail banks have found that travel and lifestyle services boost NPS of their valued customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tenlifestylegroup.com\/2021\/09\/30\/how-to-drive-your-banks-net-promoter-score-performance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to drive your bank\u2019s Net Promoter Score performance - 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