In The Press Archives - Ten Lifestyle Group https://tenlifestylegroup.com/category/in-the-press/ Living x Ten Fri, 14 Nov 2025 07:59:31 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://tenlifestylegroup.com/wp-content/uploads/2020/11/Ten_360x360-150x150.png In The Press Archives - Ten Lifestyle Group https://tenlifestylegroup.com/category/in-the-press/ 32 32 Ten Group is presenting at MelloLondon 2025! https://tenlifestylegroup.com/2025/11/14/ten-group-is-presenting-at-mellolondon-2025/ Fri, 14 Nov 2025 07:58:39 +0000 https://tenlifestylegroup.com/?p=4106 If you're thinking of Ten Group as an investment and want to find out more...

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Please join us on Tuesday, 18 November 2025, at The Clayton Hotel, Chiswick, to hear about our record performance, growth strategy and investment outlook.

For further information and tickets (use code SHAREML25 for 25% off ticket price) for the MelloLondon conference, please visit the event website at https://www.melloevents.com/mellolondon2025, or email investorrelations@tengroup.com

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Full Year Trading Update and Notice of Results 2025 https://tenlifestylegroup.com/2025/11/12/full-year-trading-update-and-notice-of-results-2025/ Wed, 12 Nov 2025 11:01:33 +0000 https://tenlifestylegroup.com/?p=4086 Ten Lifestyle Group plc (AIM: TENG) the global concierge technology platform driving customer loyalty for financial institutions and other premium brands, is pleased to announce its preliminary results for the year ended 31 August 2025.

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Financial highlights

  • Record Net Revenue1, up 4.5% to £65.7m (2024: £62.9m), £67.1m at constant currency
    • corporate revenue of £57.9m (2024: £55.3m)
    • supplier revenue of £7.8m (2024: £7.6m)
  • Record Adjusted EBITDA2, up £1.8m to £14.6m (2024: £12.8m), £13.2m at constant currency
  • Record Adjusted EBITDA margin3, increased to 22.2% (2024: 20.3%)
  • More than fivefold increase in profit before tax to £2.9m (2024: £0.5m)
  • Cash and cash equivalents of £10.6m (2024: £9.3m) and net cash of £9.7m (H1 2025: £6.8m; FY 2024: £3.9m)
    • reflects £5.9m placing and repayment of £4.5m of loan notes
    • repaid the remaining £0.8m of loan notes post year-end

 

Operational highlights

  • Secured an Extra Large4 contract in the USA, expanded a Medium contract to a Large contract in the Americas, won three Medium contracts in AMEA and Europe, alongside key renewals including a Large European contract with higher fees for a digitally-led service
  • £12.6m (2024: £12.8m) investment in proprietary digital platforms, content, communications and technologies, of which £6.7m (2024: £6.7m) was capitalised
    • Scaled Ten Box Office globally and expanded Digital Dining through partner integrations, increasing member engagement and digital usage, alongside the development of Talia, Ten’s AI-powered member assistant
    • Launched Ten Guardian to strengthen service quality, consistency, and efficiency, and enhanced TenMAID to improve quality assurance, communication, and operational performance across global teams
    • Launched Ten PX (Personalised Experience) and Ten VoC (Voice of the Customer) platforms, enabling personalised, data-driven engagement and real-time feedback to deepen member experience and enhance service quality
  • 7% increase in Active Members5 to 375k (2024: 349k)
  • 54% of members said Ten’s concierge service was a strong or decisive factor in staying with their sponsoring brand, demonstrating Ten’s impact on client loyalty6

“Record revenue, profit and active members define a strong year in which we continued to invest successfully in our technology, our ‘better than the internet’ customer experience, and our competitive moat.”

Link to the full Preliminary Results RNS

Investor webinar

An investor webinar for current and prospective shareholders will take place at 6.00pm on 17 November 2025. The session will provide a deeper look at the Group’s results and strategic priorities, with an opportunity to engage directly with the leadership team.

To register for either the analyst presentation or investor webinar, please email investorrelations@tengroup.com to receive joining details.

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Full Year Trading Update https://tenlifestylegroup.com/2025/10/02/full-year-trading-update/ Thu, 02 Oct 2025 15:10:35 +0000 https://tenlifestylegroup.com/?p=4027 Ten Lifestyle Group plc (AIM: TENG), the global concierge technology platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce its trading update for the year ended 31 August 2025.

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The Group expects to report that Net Revenue1 for the year will be broadly in line with market expectations at c.£65.7m, up 5% on the prior year (FY 2024: £62.9m) and up 7% at constant currency to c.£67.1m. Active Members2 are up 7% year on year to 375k (FY 2024: 349k), with the most significant growth towards the end of H2.

Adjusted EBITDA3 increased by £1.8m on the prior year to c.£14.6m (FY 2024: £12.8m), ahead of market expectations, and up £0.4m to c.£ 13.2m at constant currency. Adjusted EBITDA margin4 is expected to improve to 22.2% (FY 2024: 20.3%).

During the second half of the year the Group secured two Medium5 contracts in AMEA and several strategically important Small contracts. The Group also renewed a number of existing contracts, including a multi-year renewal of a Large contract in Europe with an uplift in fees for a digitally-led service. The Group also expects a Medium contract in the Americas to transition away by the end of H1 2026.

The Group ended the financial year with cash and cash equivalents of c.£10.6m (FY 2024: £9.3m) and net cash of c.£9.8m (H1 2025: £6.8m; FY 2024: £3.9m).

The Group has repaid all loan notes, with £3.1m repaid during the year and the remaining loan notes of £0.8m repaid following the end of the period.

Post-period end, the Group secured a 3-year £5.0m revolving credit facility with NatWest to support the Group’s short-term working capital requirements. This facility provides greater flexibility, at a lower cost and is more closely aligned to the Group’s needs than the loan notes and invoice financing arrangement it replaces.  

The Group continues to maintain investment levels in AI-driven technology and a digital platform to enhance efficiency, scalability and service quality. In July, it launched two innovations now being rolled out across global client programmes: Ten Digital Dining, a world-leading integrated dining service, and Guardian, a proprietary AI quality assurance tool.

Alex Cheatle, CEO of Ten Lifestyle Group, said: 

“I am pleased to report continued progress and particularly an improvement in Adjusted EBITDA for the year, reflecting increased efficiency alongside continued investment in our AI-driven digital platform. The launch of our Digital Dining service into multiple markets marks a step-change in how we serve members, combining better service quality with greater scalability. Pleasingly, the adoption rate amongst new active members accelerated towards the end of the year. We also ended the year with a stronger balance sheet and a robust pipeline of opportunities.”

1      Net Revenue includes the direct cost of sales relating to certain member transactions managed by the Group.                 

2     Individuals holding an eligible product, employment, account or card with one of Ten’s corporate clients are “Eligible Members”, with access to Ten’s platform, configured under the relevant corporate client’s programme, with Eligible Members who have used the platform in the past twelve months becoming “Active Members”.

3     Adjusted EBITDA is operating profit/(loss) before interest, taxation, amortisation, depreciation, share-based payment expense, and exceptional items.

4     Adjusted EBITDA margin is Adjusted EBITDA as a percentage of Net Revenue.

5     Ten categorises its corporate client contracts based on the annualised value paid, or expected to be paid, by the corporate client for the provision of concierge and related services by Ten as: Small contracts (below £0.25m); Medium contracts (between £0.25m and £2m); Large contracts (between £2m and £5m); and Extra Large contracts (over £5m). This does not include the revenue generated from suppliers through the provision of concierge services.

 

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Ten wins new contract with one of Japan’s leading financial services providers https://tenlifestylegroup.com/2025/06/11/ten-wins-new-contract-with-one-of-japans-leading-financial-services-providers/ Wed, 11 Jun 2025 12:06:00 +0000 https://tenlifestylegroup.com/?p=3991 Ten Lifestyle Group plc (AIM: TENG), the global concierge technology platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce that it has won a new multi-year contract with one of Japan's leading financial services providers from an incumbent competitor.

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Ten Lifestyle Group plc (AIM: TENG), the global concierge technology platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce that it has won a new multi-year contract with one of Japan’s leading financial services providers from an incumbent competitor.

Ten will launch a digitally enabled concierge and lifestyle programme for the provider’s High Net Worth clients, which will include the Company’s newly launched chat service functionality via LINE (a popular messaging app in Japan). It is initially expected to be a Medium1 contract.

This win further strengthens Ten’s presence and scale in Japan, one of Ten’s key AMEA markets. This new contract adds to Ten’s existing portfolio of leading clients in the region.

This Medium contract is expected to support revenue growth in FY 2026, alongside a strong pipeline of further opportunities being driven by Ten’s AI-backed technology and digital platform. For more on these innovations, investors are encouraged to view the Capital Markets Day and Interim Results presentations at: tenlifestylegroup.com/investors/resources/

1 Ten categorises its corporate client contracts based on the annualised value paid, or expected to be paid, by the corporate client for the provision of concierge and related services by Ten as: Small contracts (below £0.25m); Medium contracts (between £0.25m and £2m); Large contracts (between £2m and £5m); and Extra Large contracts (over £5m). This does not include the revenue generated from suppliers through the provision of concierge services.

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Full Year Trading Update and Notice of Results https://tenlifestylegroup.com/2024/11/13/full-year-trading-update-and-notice-of-results-2/ Wed, 13 Nov 2024 14:49:49 +0000 https://tenlifestylegroup.com/?p=3595 We are pleased to announce our preliminary results for the year ended 31 August 2024.

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We are pleased to announce its preliminary results for the year ended 31 August 2024.

Financial highlights:

  • Net Revenue1 of £62.9m (2023: £63.0m), £64.4m at constant currency
  • Adjusted EBITDA4  increased by £0.8 million, reaching £12.8 million—up by 6.67% from the previous year’s £12.0 million, £12.6m at constant currency.
  • Reflecting continued operational efficiencies and growth, our adjusted EBITDA margin5 rose to 20.3% (2023: 19.1%)
  • We also mark our second consecutive year of profit before tax, reported at £0.5 million (2023: £0.9 million).
  • Cash and cash equivalents rising to £9.3 million, up from £8.2 million in 2023. Our net cash position also improved to £3.9 million, compared to £1.9 million at the end of H1 2024 and £3.7 million at FY 2023.

Operational highlights:

  • Material Contract developments delivered Net Revenue growth at constant currency in H2 2024 £12.8m (2023: £13.9m)
  • Number of Active Members maintained at 349k (2023: 353k)
  • Maintained a high level of member satisfaction, which drives repeat use and value to Ten’s corporate clients
  • Remained focused on cost and efficiency gains, supporting EBITDA margin growth

With a focused investment of £12.8 million in our proprietary digital platforms, communications, and technology—including £6.7 million in capitalised assets—we continue to advance our competitive edge and deliver high-value, tech-enabled services.

“After two years of exceptional growth, Ten has sustained levels of Net Revenue, whilst achieving record Adjusted EBITDA profit. We continue to develop an AI-driven digital platform, a deep competitive moat and robust sales pipeline for future growth.”

 

Link to the full Preliminary Results RNS

Investor webinar

We will be presenting an Investor Webinar tailored for current and prospective investors at 4:30pm on 25 November 2024, providing participants a deeper insight into the Group’s results and strategic initiatives and a chance to engage directly with the leadership team.

If you wish to attend the Investor Webinar, kindly email investorrelations@tengroup.com.

This will ensure that you receive the necessary details and access information for this event.

Net Revenue excludes the direct cost of sales relating to certain member transactions managed by the Group.

Adjusted EBITDA is operating profit/(loss) before interest, taxation, depreciation, amortisation, share-based payments and exceptional items.

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Ten Box Office https://tenlifestylegroup.com/2024/07/30/ten-box-office/ Tue, 30 Jul 2024 09:50:12 +0000 https://tenlifestylegroup.com/?p=3472 Ten Lifestyle Group (AIM: TENG), global concierge platform driving customer loyalty for global financial institutions and other premium brands, is delighted to announce the launch of “Ten Box Office” to its worldwide membership.

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Ten Box Office will enable Ten’s closed user group of high-net-worth and mass affluent members to enjoy presales, preferential pricing, and bespoke access to ticketing and VIP hospitality packages. All inventory is managed through Ten’s proprietary digital ticketing technology.

On the Ten Digital Platform, eligible members can discover and book, through a fully digital experience, an extensive range of curated premium live Theatre, Music, Family Shows and Sporting events, often not available to the public. Ten sources tickets through its partnerships with official rights holders and ticketing partners around the world.

Ten Box Office is now available exclusively on the ‘members-only’ Ten Digital Platform, delivered to Ten’s corporate and private members. The Ten Box Office is available under many of Ten’s corporate client brands, particularly in financial services, to drive engagement and retention of their wealthiest customers through the Ten Digital Platform.

 

Lucy Chillingworth, Global Director of Live Entertainment for Ten Lifestyle Group, said:

“We are delighted to launch Ten Box Office, marking a significant enhancement to Ten’s digital retail distribution platform.

By combining the Ten Box Office technology with Ten’s unique and extensive partnerships across the global entertainment industry, Ten aims to provide even more of its members with access to the world’s most sought-after live events.

Ten Box Office also creates a valuable two-sided marketplace, bringing together Ten’s high-net-worth members with the live entertainment industry, which aims to increase sales of high-value tickets and premium experiences”.



Notes to Editors

About Ten Lifestyle Group

Ten Lifestyle Group partners with global financial institutions and other premium brands to attract and retain wealthy and mass affluent customers.

Millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients. Ten’s partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

Ten’s operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of proprietary expertise delivered from over 20 global offices.

Ten is on a mission to become the most trusted service platform in the world. 

For further information please go to: 

www: https://tenlifestylegroup.com/

LinkedIn: https://www.linkedin.com/company/tenlifestylegroup/

X: @TenLifestyle  

Instagram: @tenconcierge

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Ten wins new contract with Emirates NBD https://tenlifestylegroup.com/2024/03/27/ten-wins-new-contract-with-emirates-nbd/ Wed, 27 Mar 2024 08:33:17 +0000 https://tenlifestylegroup.com/?p=3310 Ten Lifestyle Group plc (AIM: TENG), the global concierge platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce that it has won a multi-year contract with Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region.

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Ten Lifestyle Group plc (AIM: TENG), the global concierge platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce that it has won a multi-year contract with Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region.

Ten will soon launch a concierge and lifestyle programme for UHNW (Ultra High Net Worth) clients of Emirates NBD based in the UAE, including offers and experiences exclusive to these members. Anticipated to be a Medium1 contract in its inaugural year, with potential to expand in the future.

Alex Cheatle, Chief Executive Office of Ten Lifestyle Group plc, said;

“I am delighted that we have won a significant new contract with Emirates NBD, one of the most prestigious banking groups in the region, and will be launching our services to their UHNW clients soon. This win will further strengthen our presence and scale in the Middle East, where we anticipate continued growth.

This contract win, along with further expected contract wins and developments, is expected to underpin revenue growth in H2 2024.”

1 Ten categorises its corporate client contracts based on the annualised value paid, or expected to be paid, by the corporate client for the provision of concierge and related services by Ten as: Small contracts (below £0.25m); Medium contracts (between £0.25m and £2m); Large contracts (between £2m and £5m); and Extra Large contracts (over £5m). This does not include the revenue generated from suppliers through the provision of concierge services. Medium, Large and Extra Large contracts are collectively Ten’s “Material Contracts”.

2 Asia-Pacific the Middle East and Africa.

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Ten partners with a global collection of luxury travel advisors  https://tenlifestylegroup.com/2024/02/08/ten-partners-with-a-global-collection-of-luxury-travel-advisors-2/ Thu, 08 Feb 2024 13:43:27 +0000 https://tenlifestylegroup.com/?p=3288 8 February 2024 London, UK Ten Lifestyle Group plc (AIM: TENG), the global concierge platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce a new partnership with the world’s largest collection of international luxury travel agencies, where Ten will offer its expertise to their travel advisors.   The multi-year […]

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8 February 2024

London, UK

Ten Lifestyle Group plc (AIM: TENG), the global concierge platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce a new partnership with the world’s largest collection of international luxury travel agencies, where Ten will offer its expertise to their travel advisors.  

The multi-year contract with Global Travel Collection (GTC), a division of Internova Travel Group, will lend Ten’s unmatched luxury lifestyle know-how including advice and organisation of restaurants, entertainment and shopping to GTC’s 1,300 travel advisors. This will further enhance the global reach of GTC’s advisors providing premium travel services to leisure travelers, corporate executives and the entertainment industry.  

The partnership is expected to be launched in the coming months, following a period of implementation and it is expected to be a Medium1 contract in the first full year.  

Alex Cheatle, Chief Executive Office of Ten Lifestyle Group plc, said;  

“I am delighted to be partnering with GTC, the world’s largest collection of international luxury travel agencies. This collaboration represents a significant milestone for Ten, lending our expertise in luxury dining, shopping and entertainment direct to the best in the luxury travel industry, reaffirming our position as a leader across multiple luxury consumer channels and geographies .” 

For further information, please visit https://www.tenlifestylegroup.com.

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Ten Lifestyle Group Plc appoints Kerry Golds to lead Ten Luxury Travel https://tenlifestylegroup.com/2023/11/16/ten-lifestyle-group-plc-appoints-kerry-golds-to-lead-ten-luxury-travel/ Thu, 16 Nov 2023 09:00:00 +0000 https://tenlifestylegroup.com/?p=3202 16 November 2023 London, UK Ten Lifestyle Group Plc is thrilled to announce the appointment of Kerry Golds in the new role of Chief Executive Officer of Ten Luxury Travel. Kerry is well known throughout the travel industry and has a proven track record for achieving significant growth through her innovative strategic vision and operational […]

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16 November 2023

London, UK

Ten Lifestyle Group Plc is thrilled to announce the appointment of Kerry Golds in the new role of Chief Executive Officer of Ten Luxury Travel. Kerry is well known throughout the travel industry and has a proven track record for achieving significant growth through her innovative strategic vision and operational excellence.

Kerry will join from Abercrombie & Kent, the well-regarded leaders in personalised luxury travel, where she served as Chief Tour Operating Officer for the UK, Europe, USA and Australia. In that role, she was responsible for the growth and operations of global tour operating.

Prior to joining Abercrombie & Kent in 2013, Kerry held a variety of leadership roles in premium travel.

Her appointment aligns with Ten’s data-led decision to invest into luxury travel as a valuable, core element in the Group’s service offering, which spans travel, lifestyle, dining, entertainment and luxury retail. Ten aims to grow revenues from these services delivered to its large and growing wealthy and affluent membership base in the UK and globally.

Kerry will assume her role as Chief Executive Officer of Ten Luxury Travel on 15 January 2024.

Alex Cheatle, CEO of Ten Lifestyle Group said:  

“Kerry brings a formidable leadership track record in managing the highest quality travel services in the world.  Her experience in delivering solutions for high net worth consumers will complement Ten’s already outstanding offering and help drive growth and service quality.”

Kerry Golds said: 

“I am delighted to be joining Ten, the indisputable leader in the lifestyle and concierge field.  The opportunity to expand Ten’s travel offering to their client base as they celebrate their 25-year anniversary is incredibly exciting. I relish the challenge ahead and look forward to helping Ten deliver truly exceptional experiences to their members.”

For media inquiries, please contact brandteam@tengroup.com.


Press coverage

Kerry Golds to join concierge firm Ten Lifestyle Group as travel CEO

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Ten continues to secure New Business with Top Financial Services Partners https://tenlifestylegroup.com/2023/11/14/ten-continues-to-secure-new-business-with-top-financial-services-partners/ Tue, 14 Nov 2023 13:56:29 +0000 https://tenlifestylegroup.com/?p=3209 Ten Lifestyle Group plc (AIM: TENG), the global concierge platform driving customer loyalty for global financial institutions and other premium brands, is pleased to announce contract expansions, new business wins and new partnership agreements.

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Ten Lifestyle Group plc (AIM: TENG), the global concierge platform driving customer loyalty for top financial institutions and other premium brands, is pleased to announce the following contract expansions, new business wins and new partnership agreements:

·     An existing financial services client in the Americas has upscaled their contract with Ten following high member engagement rates and utilization. This expansion, which will now increase from a Medium1 to a Large contract, is expected to begin generating additional revenue from March 2024.

·     Ten has entered into a contract with a new global Private Bank client with customers across AMEA2 for our digitally-enabled travel and lifestyle service. This service is expected to be launched across multiple markets in the region during the first half of 2024. Once fully launched, this client is anticipated to equate to a Medium contract.

·      Ten has signed a partnership agreement with a niche B2B financial services client to launch travel and lifestyle services to its affluent customers in Europe. Set-up fees have been secured for this financial year, with the full launch of the partnership expected to grow to a Medium contract in the second half of 2024.

·      Ten has expanded an existing Large contract with a global financial services client to deliver its concierge services into a significant national market within the AMEA region.

·      Ten has signed an agreement with a further existing global financial services client to deliver a new customer offers and events programme in Europe, equal to a Small contract.

Alex Cheatle, Chief Executive Office of Ten Lifestyle Group plc, said:

“Our pipeline of new business is, as expected, producing new mandates from both new and existing corporate clients, including via continued geographic and customer vertical expansion, demonstrating the high impact of our increasingly efficient customer loyalty platform. We continue to develop a healthy pipeline of new business.”

We have also successfully secured key contract renewals and extensions with existing corporate clients on improved pricing terms, whilst retaining all existing Material Contracts.”

1 Ten categorises its corporate client contracts based on the annualised value paid, or expected to be paid, by the corporate client for the provision of concierge and related services by Ten as: Small contracts (below £0.25m); Medium contracts (between £0.25m and £2m); Large contracts (between £2m and £5m); and Extra Large contracts (over £5m). This does not include the revenue generated from suppliers through the provision of concierge services. Medium, Large and Extra Large contracts are collectively Ten’s “Material Contracts”.

2 Asia-Pacific the Middle East and Africa.

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